REVO AGENCY LIMITED – Updated 01/04/2025

Our General Terms & Conditions

1. Introduction

These Terms & Conditions govern the provision of website design, development, hosting, maintenance, and SEO support services by Revo Agency Limited (“we”, “us”, “our”) to our clients (“you”, “your”). By engaging our services and making your first payment, you agree to these terms.

2. Payment Terms

Project-Based Work: Unless otherwise stated, payments for website projects are structured as follows:

• 50% deposit before the commencement of work.
• 25% upon design sign-off.
• 25% before the website goes live.
• If feedback is not received within 30 days after development completion, the remaining balance must be settled in full.

Retained Hosting & Maintenance Services: Invoices are due within 30 days from the date of issuance.

Project Work Invoices: Due within 15 days from the date of issuance.

Late Payments:

• Interest will be charged on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• In accordance with this Act, a fixed sum of £70 for the cost of recovering a late commercial payment will become due if an invoice is not paid on or before the due date.
• A revised invoice including this late payment fee will be issued if the invoice becomes overdue.

Late Payment Interest: Starting from the day following the due date, interest will accrue at a rate of 9% (comprising the statutory 8% plus the Bank of England base rate, currently 1%).

• Invoices will be updated weekly to reflect accrued interest.

3. Intellectual Property (IP) Rights

We retain full ownership of all intellectual property and commercial rights to the work we produce until the final payment has been received and cleared.

Upon full payment, ownership of the final work will be transferred to you.

4. Project Timelines & Delays

Project timelines provided are estimates and subject to change.

Delays in the provision of content, approvals, or other required assets from you may impact the project schedule and may incur additional charges.

If a project is paused for an extended period, a price adjustment may be applied to resume and complete the work.

5. Quotation & Pricing

All quotes provided are valid for 30 days from the date of issuance.

Prices are subject to change based on project scope adjustments or additional requirements not included in the original quote.

6. Hourly Rates & Additional Work

Our hourly rates vary based on service delivery requirements.

Any ad-hoc work that is not part of an agreed contract or retainer will be charged at a standard rate of £100 + VAT per hour, unless agreed otherwise.

7. Hosting & Maintenance Services

Shopify Websites: Shopify hosting must be set up directly through Shopify. We can assist with this setup for a 1-hour fee at our standard hourly rate.

WordPress Websites: We exclusively use SiteGround for WordPress hosting.

Our base hosting package is £200 + VAT per month (hosting only), which includes daily backups and monthly security checks. This will be reduced to £150 + VAT per month if paid annually.

You are not required to host with us; however, if you choose an external hosting provider, we are not responsible for any issues that may arise or for restoring your website in the event of failure.

8. Attribution Link

For any website we design and develop, we reserve the right to include a small, non-intrusive link in the website footer, stating that the website was built by Revo Agency Ltd, with a link to our website (revoagency.co.uk).

If you wish to remove this attribution, a one-time fee of £500 + VAT will apply.

9. Termination of Services

Project Work: Either party may terminate project-based work with 30 days’ written notice.

Hosting & Maintenance Services:

• A minimum 12-month term applies to all hosting and maintenance agreements.
• A 3-month break clause is available at the start of the contract.
• Contracts will automatically roll over for a further 12-month period unless we receive written notice of termination at least 90 days before the end of the term.
• Any outstanding invoices must be paid in full before termination is finalised.

10. Limitation of Liability

We shall not be liable for any loss of profit, business interruption, or indirect damages resulting from the use of our services.
We are not responsible for any security breaches, data loss, or downtime caused by third-party hosting providers or software platforms.

11. Agreement to Terms

By making your first payment to us, you acknowledge and agree to these Terms & Conditions.

Website Usage Terms & Conditions

By accessing our website, you agree to comply with these Terms and Conditions, as well as any other policies that we may publish on our website from time to time.

Use of Our Website

You may use our website for lawful purposes only. You agree not to use our website for any unlawful or prohibited purpose, or in any way that could damage our website or interfere with our ability to provide our services.

Intellectual Property


All content on our website, including text, graphics, logos, and images, is the property of Revo Agency Limited or its content suppliers and is protected by applicable intellectual property laws. You may not use our content for any commercial purpose without our express written consent.

Links to Third-Party Websites


Our website may contain links to third-party websites that are not owned or controlled by Revo Agency Limited. We are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies and terms and conditions of these websites before using them.

Disclaimers and Limitations of Liability

Our website is provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials, or products included on our website. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any damages of any kind arising from the use of our website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Indemnification


You agree to indemnify and hold harmless Revo Agency Limited and its affiliates, directors, officers, employees, and agents from any and all claims, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of your use of our website or your violation of these Terms and Conditions.

Governing Law and Jurisdiction


These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or relating to these Terms and Conditions shall be resolved exclusively by the courts of England and Wales.

Changes to these Terms and Conditions


We may update these Terms and Conditions from time to time by posting the updated version on our website. Your continued use of our website following any such changes constitutes your acceptance of the revised Terms and Conditions.

Contact Us

If you have any questions or concerns about our Terms and Conditions or our practices, please contact us at hi@revoagency.co.uk